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What You Agree To When You Use wak100

These terms cover how your account works, what we expect from you, and what you can expect from us — from your first DANA deposit to how we handle disputes. Access depends on local law and is available only where permitted in your region.

Account TermsWallet PolicyUser RightsData HandlingJurisdiction Notice
wak100 What You Agree To When You Use wak100
DATA AND ACCOUNT SECURITY

How We Protect Your Account and Handle Your Data

Account security and data handling are not afterthoughts here — they are part of the deposit-to-withdrawal flow every time you use DANA, OVO, or GoPay. Here is how we manage what you share with us.

Data We Hold

We store your registration details, wallet identifiers, and transaction history to operate your account and meet legal obligations. We do not sell this data to third parties.

Cookie Use

We use session cookies to keep you logged in across mobile and desktop, and analytics cookies to understand how the lobby is used. You can manage cookie preferences from your browser settings.

Retention Period

Account data is held for as long as your account is active and for a period after closure as required by applicable local rules. You can request a summary of what we hold by contacting support.

Requesting Changes

To update, correct, or request deletion of personal data, contact our support team via live chat or email with your account ID. We will respond within the window required by applicable law.

LEGAL CONTACT PATHS

How to Reach Us on Account or Policy Questions

If you have a question about your rights under these terms, want to request a data review, or need to dispute a transaction — these are the channels to use. Our account support team handles policy queries alongside wallet and login issues, so you do not need a separate contact for legal matters.

Team online

Live Chat

Open the chat widget from any page while logged in. Reference your account ID and the specific policy section you are asking about for a faster response.

Email Support

Send policy and data-request queries to our support email. Include your registered email address and the nature of your request so the right team picks it up.

Account Help Center

The help center covers common policy questions, account closure steps, and how to request a copy of your stored data — accessible from your account dashboard.

Your Questions About These Terms, Answered

Straight answers to what you actually need to know before using your account — covering rights, data, access, and how to act if something goes wrong.

Access depends on local law in your area. We make the platform available where it is permitted, and eligibility is reviewed at registration. Players in Bandung and Medan can check availability by completing the account sign-up flow.

We retain your transaction records and identity data for a period after closure as required by applicable rules. You can request a copy of that data before or after closing, through the help center or via email support.

Open a chat with our support team, share your account ID, the wallet used, and the transaction date. We will pull the record, compare it against wallet confirmation, and update you on the outcome.

We store wallet identifiers — your DANA, OVO, or GoPay account references — to process and verify transactions. Full wallet credentials are never stored on our side; they stay with your wallet provider.

Email or live chat with our account support team and flag that your query is a policy dispute. We will escalate it to the appropriate team and respond with a formal position within a reasonable period.

Yes. We send a notification to your registered contact before any material change takes effect. Continued use of your account after that date counts as acceptance of the updated terms.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.