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Terms Conditions That Cover Your wak100 Account

These terms set out what you agree to when you open and use a wak100 account, including how payments via DANA, OVO and GoPay are handled and what we expect from account holders.

Account eligibility appliesDANA, OVO, GoPay coveredOne account per personIndonesia-region access rulesSubject to local law

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What These Terms Actually Cover

wak100 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating a wak100 account, you confirm you have read and accepted these terms in full. They govern every action on your account — from funding your wallet with DANA or OVO, to placing a bet, to requesting a withdrawal via GoPay. We may update these

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terms when regulations or platform conditions change; the version published on this page is always the current one. If you continue using your account after a change is published, that counts as acceptance. Certain features or game categories may be restricted depending on your location and
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what local law permits at the time of access. These terms do not override applicable Indonesian law — where a conflict exists, local law takes precedence. Players in Medan and Bandung, like all account holders, are bound by the same terms regardless of which wallet method
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they use. We keep a record of the terms version in force at the time each account was created, so if a dispute arises, we can confirm exactly which version applied.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE POLICY

Our Commitments Under These Terms

These terms aren't just paperwork — they define the operating boundaries for both sides. We hold account data securely, keep transaction records tied to the wallet method used (DANA, OVO or GoPay), and maintain a clear process for raising disputes or requesting account changes. Here's how each commitment works in practice.

Account Data Retention We retain your account data for as long as your account is active and for a period after closure as required by applicable regulations. You can request a summary at any time.

Wallet Transaction Records Every DANA, OVO and GoPay transaction tied to your account is logged with a timestamp and reference. You can access your transaction history directly from your account dashboard.

Account Security Standards Account access uses OTP verification on login and when a withdrawal is initiated. If you suspect unauthorised access, contact support immediately to freeze your account.

Requesting Changes or Corrections To update personal details or dispute a transaction record, submit a request via live chat or email with your account ID and the relevant wallet reference number.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If something in these terms is unclear — whether it's about how your DANA transaction is classified, what happens to your account if you breach a rule, or how to request a copy of the terms version you accepted — our support team handles those queries directly. Raise it through any of the channels below and we'll respond with the specific clause that applies.

Live Chat Open the chat widget on any page to ask about a specific clause, account rule or wallet restriction. We respond during active support hours.

Email Support Send a detailed query to our support address for written confirmation of how a particular term applies to your account or payment method.

Account Help Centre Log in and visit the Help section to find the terms version linked to your account registration date and your accepted wallet methods.

Common Questions About These Terms

These are the questions we hear most often about how the terms work, what they cover and what you can do if something isn't clear. Each answer points to the specific process, not a vague redirect.

The terms apply from the moment you complete account registration. Every deposit, game session and withdrawal — including those made via DANA, OVO or GoPay — falls under these terms.

We publish the updated version on this page with a revision note. Continuing to use your account after that update means you accept the new terms. We do not notify by email for minor clarifications.

No. One account per person is a firm rule under these terms. Duplicate accounts may be suspended and any associated wallet balance — DANA, OVO or GoPay — held pending review.

Contact support via live chat or email with your account ID and the wallet transaction reference. We'll pull the record tied to that DANA, OVO or GoPay transaction and respond in writing.

Yes. Where these terms conflict with applicable Indonesian law, local law takes precedence. Access to certain features also depends on what is permitted in your region at the time of use.

We retain account and transaction data for a period after closure as required by applicable rules. You can request a copy of your data by contacting support with your account ID before or after closure.

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